Grievance Redressal Mechanism
We are committed to resolving investor concerns with full transparency, accountability, and in accordance with AMFI and SEBI guidelines.
Level 1: Grievance Officer (Merchant Wealth)
If you have any complaint or dispute regarding transactions, documentation, service quality, or communication, please reach out directly to our designated Grievance Redressal Officer:
Grievance Officer
Hasan Merchant
AMFI Registered Distributor (ARN-347114)
Level 2: Respective Mutual Fund AMC & RTA
If your concern relates directly to fund unit allotment, NAV execution, redemptions, dividend payouts, or bank mandate registrations, you may also lodge your grievance with the respective Mutual Fund AMC or its Registrar & Transfer Agent (RTA):
Level 3: Regulatory Redressal (SEBI SCORES & SMART ODR)
If your grievance remains unresolved within 30 days or if you are unsatisfied with the resolution provided at Level 1 or Level 2, you may escalate the grievance to the regulatory authorities:
SEBI SCORES Portalscores.sebi.gov.in
SEBI Complaints Redress System (SCORES) is a centralized web-based complaint redress system by SEBI. Investors can track their complaints online.
SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575 (09:00 AM to 06:00 PM IST)
SMART ODR Portalsmartodr.in
Securities Market Approach for Resolution Through ODR (SMART ODR) facilitates independent conciliation and online arbitration for resolving disputes in the Indian securities market.